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Why am I getting a browser cookie error when I try to log in?
on 04 January 2016 01:01 PM

If you have saved the login page to your favorites or bookmarked it, please remove it from your list of favorites or bookmarks. Go to the main page of the web site which you are attempting to access, then select your product from the main page and try to login again. The "cookie" (data stored in your browser) required to log in is often sent at the home page of a site, so please use the main page as a favorite or bookmarked site instead of the login page itself.

If  you still cannot log in, please make sure that cookies are enabled in your browser. To enable cookies, follow the instructions below for your browser:

How to enable browser's Cookies?

Firefox

Firefox features privacy settings that affect what data your computer accepts from websites. Please follow the instructions below to ensure that data from Pearson websites is not blocked.

  1. Click the menu button (Image) and choose Options.
  2. Select Privacy.
  3. Set Firefox will: to Use custom settings for history.
  4. Check the box beside Accept cookies from sites.
  5. Set Accept third party cookies: to Always.
  6. Select Exceptions....
     Image
  7. In the Address of website: field, type the following addresses, selecting Allow after each one:
    pearson.com
    pearsoned.com
    pearsoncmg.com
    mathxl.com (if your course includes XL features)
    myitlab.com (if you use MyITLab)
    ecollege.com (if you use a new design, MyLabsPlus, or LearningStudio course)

    Note: For a complete list of domains that may be used by a specific course or product, please seeAnswer 8964

  8. After adding those sites, click Close.
    Image
  9. Close the about:preferences page. Any changes will automatically be saved.

Chrome

Chrome features privacy settings that affect what data your computer accepts from websites. Please follow the instructions below to be sure that data from Pearson websites is not blocked.

Note: If you are using Chrome on a mobile device, see Answer 13311.

  1. Open Google Chrome and click the Chrome menu (Image), or in older versions, the wrench icon (wrench icon).
    wrench icon menu
  2. In Windows: Click Settings (or in older versions, Options)
    In Mac OS X: Click Preferences...
  3. Scroll down to the Privacy heading (you may need to click Show advanced settings..., or in older versions, Under the Hood)
  4. In the Privacy section, click Content settings...
    Content Settings... button
  5. In the Cookies section, un-check the box next to "Block third-party cookies and site data", then clickManage exceptions...
    Image
  6. In the text boxes under "Hostname pattern," type the domains listed below exactly as they appear, pressing Enter after each one:
    [*.]pearson.com
    [*.]pearsoned.com
    [*.]pearsoncmg.com
    [*.]mathxl.com (if your course includes XL features)
    [*.]myitlab.com (if you use MyITLab)
    [*.]ecollege.com (if you use a new design, MyLabsPlus, or LearningStudio course)

    Note: For a complete list of domains that may be used by a specific course or product, please see Answer 8964.

    Pop-up Exceptions
  7. Click OK
  8. Click the "x" to the right of the Settings - Content Settings tab to close it
    Settings - Content Settings tab, Close

 Internet Explorer

Internet Explorer features privacy settings that affect what data your computer accepts from web sites. Please follow the instructions below to be sure that data from Pearson web sites is not blocked:

  1. Open Internet Explorer and click Tools (if you do not see Tools, press the Alt key to show the menu bar)
    Tools menu
  2. Click Internet Options
  3. In the Internet Options window, click the Privacy tab
  4. Under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK.
  5. Click the Sites button to open the Per Site Privacy Actions window
  6. Where it says "Address of website" type the following addresses, clicking Allow after each one:
    pearson.com
    pearsoned.com
    pearsoncmg.com
    mathxl.com (if your course includes XL features)
    myitlab.com (if you use MyITLab)
    ecollege.com (if you use a new design, MyLabsPlus, or LearningStudio course)

    Note: For a complete list of domains that may be used by a specific course or product, please seeAnswer 8964.

  7. After allowing those sites, click OK

  8. In the main window, click OK

 Safari

Safari features privacy settings that affect what data your computer accepts from websites. Please follow the instructions below to ensure that data from Pearson websites is not blocked:

Note: For help accepting cookies in Safari on an iPhone or iPad, see Answer 10975.

Note: If you do not wish to allow all cookies, you can add the sites from which you choose to accept cookies to the Top Sites list. For instructions, see Answer 10120.

  1. Open Safari
  2. Click Safari > Preferences
    Safari menu
  1. In the window that opens, click Privacy
    Privacy window
  2. Look for the Cookies and website data heading and select Always allow

    Note: If you do not wish to set Cookies and website data to Always allow, you can make the domains used by Pearson websites Top Sites to allow cookies only from those addresses. For instructions, please see Answer 10120.

  3. Close the Privacy window

 

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