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Side by Side video (Section 32.2) not loading
on 25 July 2012 07:39 PM
Product(s): Side by Side
ISBN: --

Category: Online Products
User Type: General
Item: Side by Side video (Section 32.2) not loading

Follow these steps to resolve this issue:

1. Download the Side by Side fix (click here to download). Once you have downloaded the zip file (SidebySide_Interactive_32_3_fix.zip) to your computer and extracted the content, please follow these steps:

2. Close the Side by Side program if open.

3. Navigate to the location/folder where you installed the Side by Side program. Example: C:\Side_by_Side\dswmedia\Xsprocket\video

4. Copy the 320300.mov file from the extracted zipped content and paste it into the video folder. If you are asked to replace the existing file, click the Yes button. Close all windows and try to run the Side by Side program.

If that does not resolve the problem, try the following

5. Navigate to the location/folder where you installed the Side by Side program and open the Xsprocket folder. Example: C:\Side_by_Side\dswmedia\Xsprocket

6. Copy the splash.dxr file from SidebySide_Interactive_32_3_fix folder and paste it into the Xsprocket folder. If you are asked to replace the existing file, click the Yes button. Close all windows and try to run the Side by Side program.

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