The Course ID my instructor gave me is not working. What should I do?
Posted by Lester Pearson Support, Last modified by Teniade Odama (US) on 08 August 2014 06:09 PM
  • Most instructors will ask you to join a course. This allows them to view your work. To join, you will need a “Course ID,” which your instructor will give to you. The Course ID looks something like this: Holmes931023W.
  • Check with your instructor to make sure you have the correct Course ID and if he or she has made the course available to students.
  • The Course ID is case sensitive so be sure to enter each character exactly as it appears.
  • Be sure to enter the number zero “0” or the letter "O" correctly. These are often confused. In general, a zero “0” will be surrounded by other numbers and the letter “O” will be surrounded by other letters.
  • Try doing a search for your instructor by their last name. Enter your instructor's last name in the search box and click "search." Be sure to spell your instructor's name correctly.
  • If none of the above steps have solved your problem, it is possible you have registered under the wrong product and therefore do not have access to your instructor's course. Confirm with your instructor which product you should be using.
  • If you continue to have problems, please click here to submit a ticket.



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