Knowledgebase
TOEFL Website - Writing assignments missing or cutting off
on 31 January 2013 11:45 AM

Product(s): TOEFL iBT 2.0
ISBN: -- 
Category: CD-ROM/Online product
User Type: General
Item: TOEFL Website - Writing assignments missing or cutting off

Issue: When students send their writing assignments to the TOEFL website, the written assignment is either being cut off or missing.

Resolution: There is a known issue with using curly quotes (smart quotes) when using the writing section of the TOEFL software.  Anything after a curly quote (smart quotes) will be cut off when submitting data from the CD-ROM software to the website. 

If users are using Microsoft Word to write the essay and then copying/pasting into the TOEFL Software, all Curly quotes should be replaced with Straight quotes before submitting data to the TOEFL website.  This can be done within Microsoft Word.

Here are some helpful resources:

How to Replace Smart Quotes with Straight Quotes
http://support.microsoft.com/kb/206165

Change curly quotes to straight quotes and vice versa
http://office.microsoft.com/en-us/word-help/change-curly-quotes-to-straight-quotes-and-vice-versa-HA010173242.aspx

This issue will be addressed in the next release of this software.

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