General: I'm using the online course, but I've encountered a variety of errors. What can I do to be able to use the site?
Posted by Lester Holmes (US) on 18 September 2009 05:10 PM
  1. Before using mylab, please be sure that the computer you are using meets the system requirements. Click here

    When you have confirmed that your computer meets those requirements, please follow the instructions below.

Trusted Sites and Protected Mode

  1. Open Internet Explorer and click Tools > Internet Options > Security tab.
  2. On the Security tab, click the Trusted Sites icon.
  3. If you are using Windows Vista, uncheck the "Enable Protected Mode" box.
  4. Click the Sites button.
  5. Uncheck the box that says "Require server verification..."
  6. Where it says Add this Web site to the zone, enter the following addresses (including the * symbol), clicking Add after each one:
  7. After allowing those three sites, click Close.
  8. Under "Security Level for this Zone", move the slider to Medium-Low or Low.
  9. Click OK

Note: When navigating to a site in your Trusted sites zone, you will receive a Security Warning. Simply click "Yes" to load the page.


Pop-up Blockers

  1. Open Internet Explorer and click Tools > Pop-up BlockerPop-up Blocker Settings, which will open the Pop-up Blocker Settings window
  2. Where it says Address of website to allow, enter the following addresses (including the * symbol) clicking the Add button after each one:
  3. After adding those three sites to the Allowed sites list, click Close
  4. Click View > Toolbars (or Tools > Toolbars)
  5. Uncheck anything in the menu on the right other than Menu Bar

Note: Many toolbars (including Yahoo and Google) use pop-up blockers, which is why they may need to be disabled while you are using myitlab. The menu will close after each item you choose, so you will have to go back to View > Toolbars each time.



  1. Open Internet Explorer and go to Tools > Internet Options, then click on the Privacy tab
  2. Click the Advanced button, which will open the Advanced Privacy Settings window 
  3. Place a check in the box for Override automatic cookie handling
  4. Place a check in the box for Always allow session cookes
  5. Set First-party Cookies to Accept (no change to Third-party cookies is needed)
  6. Click OK, then OK again


Content Advisor

  1. Open Internet Explorer and go to Tools > Internet Options, then click on the Content tab
  2. If the button for Content Advisor says Enable, no change is needed

If the content advisor shows a Disable button, then it may cause errors when you use myitlab. You may either disable the Content Advisor, or follow the instructions below to allow the sites used by your course to bypass the Content Advisor.

  1. Open Internet Explorer and go to Tools > Internet Options, then click on the Content tab
  2. Click the Settings button, then click the Approved Sites tab
  3. Where it says Allow this website, enter each of the following sites (including the * symbol), clicking Always after each one:
  4. After those three sites have been added to the list of approved sites, click OK, then OK again

Note: The Content Advisor may be password protected. If this is the case, please ask the person who enabled the Content Advisor on the computer you are using for assistance. If you or the person who set it has forgotten that password, please visit for assistance


Security Software, Anti-Virus Tools, and Firewalls

Some security programs and firewalls are so restrictive that they may block multimedia content in mylab. If your firewall or security program has the equivalent to a trusted sites list, you may be able to leave your security on if you add the following sites and IP address to that list:


The full domain names and IP addresses for Mylab are:

  • Name:
  • Address:
  • Name:
  • Address:

Tag: popup, pop-up, fire-wall, firewall, cokies, cookies, cookes

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