Click here [http://help.pearsoncmg.com/etext/viewer4/en/6-20/] to open
in a new window.
If you have registered a MyEnglishLab product with access to eText,
please see below instructions on how to access the eText.
* Once logged into MyEnglishLab, click on the Course tab and then
select your course.
* To open the eText, click on the eTe...
Click here [http://myenglishlabhelp.com/] to open in a new window.
Ensure you have the right browser and plug-ins to enjoy full
functionality of MyEnglishLab and other online products.
The Browser Tune-Up utility will tell you whether or not media players
and plug-in programs are present on your computer and, when they...
If you're having problems viewing Flash content on the Web using one
of the below Internet broswers, even though you're sure Flash Player
is installed, it may be because the Flash Player Add-on has been
disabled (turned off) in your browser settings.
Pl...
PRODUCTS
PLATFORM/LOGIN SYSTEM REQUIREMENTS ">Getting Started, Downloads,
Videos, and FAQs
REGISTER YOUR ACCESS CODE
* Big English
* Choices
* English in Common
* Market Leader 3rd Edition
* MyGrammarLab
* New Cutting Edge
* N...
PRODUCT(S): LEAP Listening and Speaking, LEAP Reading and Writing,
LEAP Advanced Listening and Speaking, LEAP Advanced Reading and
Writing
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: LEAP Products: Why am I getting a browser cookie erro...
HOW TO ENABLE BROWSER'S COOKIES?
FIREFOX 4.0+
Firefox features privacy settings that affect what data your computer
accepts from websites. Please follow the instructions below to ensure
that data from Pearson websites is not blocked.
* Click the men...
PRODUCT(S): Improving English Language Proficiency through SIOP
(Updated version)
ISBN: 9780132464147
CATEGORY: Online product
USER TYPE: General
ITEM: How to enroll in "Improving English Language Proficiency through
SIOP (Updated version)" course
A...
To configure your keyboard to use a different language or keyboard
layout, use the appropriate method for your version of Windows. NOTE
These methods use the Canadian French keyboard layout as an example.
WINDOWS 7 OR WINDOWS VISTA
* Click Start ,...
* If inserted, eject the CD-ROM from the CD-ROM drive.
* Open WINDOWS MEDIA PLAYER >> Click on ORGANIZE >> Select OPTIONS.
* Under the LIBRARY tab, uncheck "RETRIEVE ADDITIONAL INFORMATION
FROM THE INTERNET".
* Under the PRIVACY tab,
* Uncheck ...
Technical Support cannot process refund requests. Please contact the
seller from whom the purchase was made to request a refund.
PEARSON ONLINE SUBSCRIPTION PURCHASES
To request a refund for an online subscription you purchased directly
from a Pea...
PRODUCT(S): eText products
ISBN: --
CATEGORY: Students' Book, Workbook or Activity Book in digital format
USER TYPE: General
ITEM: eText: What are the System Requirements for eText products
SYSTEM REQUIREMENTS ETEXT V4.9
Note: These are the enviro...
HOW TO UNINSTALL FLASH FROM MAC OS X
* Quit all open web browsers
* Download the Adobe Flash Player Uninstaller application from
Adobe's Website [1].
* From the newly mounted disk image, launch the "Adobe Flash Player
Uninstaller" and click on ...
NEED HELP REGISTERING YOUR STUDENTS? We can assist you! Simply
complete the attached form and email as an attachment to
epsupport@pearson.com. Allow up to 3-5 days turnaround. We will
register and enroll your students into your course.
Here is what we...
Product(s): General ISBN: -- Category: General User Type: General Item: How to Change your monitor resolution settings Most of our Online and CD-ROM multimedia products were designed to run best on a monitor resolution of 1024 x 768 pixels. If you ever f...
PRODUCT(S): General
ISBN: --
CATEGORY: General
USER TYPE: General
ITEm: How do I enable and view the Java Console?
The Java Console provides information about the Java version, user
home directory, and any error message that occurs while running
pro...
SYSTEM AFFECTED: Windows 10
INTERNET BROWSER: Edge browser
ISSUE: Users are not able to enable recording function in the pop-up
window (see below screenshot)
WORKAROUND:
* Open the Edge browser and ensure Flash player is enabled. Go to
SETTINGS > VI...
PRODUCT(S): General
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: What are the recommended Internet Explorer settings when using
MyLab? \N\NCONTENTS\N\N
Trusted Sites and Protected Mode [1]
Pop-up Blockers [2]
Cookies [3]
Manage Add-ons...
Product(s): General ISBN: -- Category: General Computer Type: Windows PC User Type: General Item: How to check my microphone Using Windows Sound Recorder If
you are experiencing issues recording sound in any of our software,
please first check...
The access code is located in the front or back of your textbook or on
the insert that was shrink wrapped with your textbook, or on a
standalone kit. If you cannot find your access code or you have
purchased a used textbook, please visit your campus books...
Please click here [http://pearsonsupport.helpserve.com/Tickets/Submit]
to request instructor access code.
You can also contact your local Pearson Longman specialist to request
access code.
FOR US CUSTOMERS: Please CLICK HERE
[http://www.pearsoneltusa....
Safari 4 for Machintosh is currently supported by most of our online
products (_MyNorthStarLab, MyTopNotchLab, MyAcademicConnectionsLab,
MyLanguageLeaderLab, MyiZoneLab, Longman English Interactive online,
Azar Online, FOGi Online, etc_). If you are using...
Windows Internet Explorer 7 is currently supported by most of our
online products (MyNorthStarLab, MyTopNotchLab,
MyAcademicConnectionsLab, MyLanguageLeaderLab, MyiZoneLab, Longman
English Interactive online, Azar Online, FOGi Online, etc). If you are
us...
The below guide explains how to manually grant Flash permission to
operate in your Internet browser.
Important: If you are using Google Chrome, Flash may only be installed
in your web browser and not on your operating system. In order to
complete the fo...
Unfortunately we do not replace lost student access codes, because we
have no way of retrieving the lost code. If you have lost your student
access code, please visit our online store webite to purchase a new
access code or contact your local Pearson repr...
*
Make sure your web browser window is "maximized" and takes up your
entire computer screen. There are many ways to do this, but often
there will be minimize, maximize, and close icons on the top right of
your browser window. _Click on the "maximize" i...
Some of Pearson Education's web sites might not display correctly
Internet Explorer 8. This is because the Internet Explorer 8 is not
yet fully supported. If you have installed Internet Explorer 8 and
experiencing issues, please try using a feature called...
Clearing the Java Plug-in cache ensures that the browser loads the
latest versions of Java applications and applets.
Occasionally, after an application update you may experience
usability issues because the files stored in your browser's cache are
o...
Please follow the instructions below that correspond to the browser
you are using.
INTERNET EXPLORER
*
Open Internet Explorer and click TOOLS > Internet Options
*
From the Internet Options window, select the ADVANCED tab.
*
Scroll down the ...
Uninstalling & Reinstalling Java
If you are unable to use our CD-ROM software product or access online
content due to a Java conflict, you may need to follow the below
instructions. These steps will help you completely remove Java from
your computer (PC...
I'VE HAD A VARIETY OF PROBLEMS WHEN I TRY TO LOG IN OR LOAD CERTAIN
PAGES IN THE SITE I AM USING. WHAT CAN I DO TO CORRECT THIS?
If you close your browser without logging out or use more than one
account in the same browser, conflicting sign-in informat...
If you have saved the login page to your favorites or bookmarked it,
please remove it from your list of favorites or bookmarks. Go to the
main page of the web site which you are attempting to access, then
select your product from the main page and try to ...
* Internet Explorer 11 (Windows 10)
[http://windows.microsoft.com/en-us/internet-explorer/ie-security-privacy-settings#ie=ie-11]
* Internet Explorer 7/ 8 (Windows 7)
[http://windows.microsoft.com/en-US/windows7/Internet-Explorer-Pop-up-Blocker-freque...
