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Knowledgebase : English > Online Products > MyNorthStarLab
Ensure you have the right browser and plug-ins to enjoy full functionality of MyEnglishLab and other online products. The Browser Tune-Up utility will tell you whether or not media players and plug-in programs are present on your computer and, when ...
PRODUCT(S): NorthStar, 3rd Edition ISBN: -- CATEGORY: Online product USER TYPE: General ITEM: Pegasus 5.x: Getting started with NorthStar, 3rd Edition * Before you register, ensure your computer is ready to use MyEnglishLab. Click here to run B...
PRODUCT(S): MyNorthStarLab, MyLanguageLeaderLab, MyAcademicConnectionsLab ISBN: -- CATEGORY: Online products USER TYPE: Instructors/Program Admin ITEM: Pegasus 5.x: How can I record my voice for speaking activities? Watch Video: Recording using Inte...
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab, MyLanguageLeaderLab, MyAcademicConnectionsLab ISBN: -- CATEGORY: Online products PLATFORM: Pegasus 5.x USER TYPE: Teachers ITEM: Pegasus 5.x: How to Accept Late Submissions from students Te...
PRODUCT(S): MyNorthStarLab, MyLanguageLeaderLab, MyAcademicConnectionsLab ISBN: -- CATEGORY: Online products USER TYPE: Instructors/Program Admin ITEM: Pegasus 5.x: How to assign content to students using the Assignment Calendar The calendar lets you...
PRODUCT(S): MyCuttingEdgeLab, MyNorthStarLab, MyTopNotchLab (1st Edition), MyLanguageLeaderLab, MyAcademicConnectionsLab ISBN: -- CATEGORY: Online products USER TYPE: Instructors, Lab Admin ITEM: How to login and Create a Course? INSTRUCTORS: HOW TO...
PRODUCT(S): MyNorthStarLab, MyLanguageLeaderLab, MyAcademicConnectionsLab ISBN: -- CATEGORY: Online products USER TYPE: Instructors/Program Admin ITEM: Pegasus 5x: Teacher Walk through (Quick Start Guide) This document was written for Northstar, but...
PRODUCT(S): General ISBN: -- CATEGORY: Online products USER TYPE: General ITEM: Access Code registration error: "No error or exception details available." I keep getting the below error message when I try to register an access code. How can I resolve thi...
PRODUCT(S): General ISBN: -- CATEGORY: Online products USER TYPE: General ITEM: General: I'm using the online course, but I've encountered a variety of errors. What can I do to be able to use the site? Before using mylab, please be sure that the comp...
PRODUCT(S): General ISBN : -- CATEGORY: Online products USER TYPE: General ITEM: How can I view or update my Pearson Account for my online courses? You can view/update/change your login name, password, & email address anytime. 1. Go to https:...
PRODUCT(S): MyCuttingEdgeLab [1], MyNorthStarLab [2], MyTopNotchLab [3], etc ISBN: -- CATEGORY: Online products USER TYPE: General ITEM: How do I check to see if my Internet browser is compatible with MyEnglishLab courses? Check your Internet browse...
I'VE HAD A VARIETY OF PROBLEMS WHEN I TRY TO LOG IN OR LOAD CERTAIN PAGES IN THE SITE I AM USING. WHAT CAN I DO TO CORRECT THIS? If you close your browser without logging out or use more than one account in the same browser, conflicting sign-in info...
Clearing the Java Plug-in cache ensures that the browser loads the latest versions of Java applications and applets. Occasionally, after an application update you may experience usability issues because the files stored in your browser's cache are o...
PRODUCT(S): General ISBN : -- CATEGORY: Online products USER TYPE: General ITEM: How do I enable cookies in Safari browser? 1. From the SAFARI menu, click PREFERENCES. 2. On the PREFERENCES toolbar, click to select SECURITY. 3. F...
Product(s): General ISBN: -- Product Type: General User Type: General Item: How do I enable Java and JavaScript in my web browser? Please follow the instructions below that correspond to the browser you are using. INTERNET EXPLORER * Open Inter...
ITEM: How do I extend my Course End Date? CATEGORY: Online products USER TYPE: Instructors/Program Admin ITEM: How do I extend my Course End Date? PRODUCT(S): MyCuttingEdgeLab, MyNorthStarLab, MyTopNotchLab (1st Edition), MyLanguageLeaderLab, MyAca...
PRODUCT(S): MyCuttingEdgeLab, MyNorthStarLab, MyTopNotchLab, MyLanguageLeaderLab, MyAcademicConnectionsLab ISBN: -- CATEGORY: Online products USER TYPE: Instructors/Program Admin ITEM: How do I make another instructor the Program Admin of a course I ha...
PRODUCT(S): General ISBN : -- CATEGORY: Online products USER TYPE: General ITEM: How do I obtain a student access code in order to register? The access code is located in the front or back of your textbook or on the insert that was shrink wrapped with ...
PRODUCT(S): General ISBN: -- CATEGORY: Online products USER TYPE: General ITEM: How do I register my Access Code as an Existing User? The below instructions apply to users who are currently using or have used Pearson's online products like MyLab, L...
PRODUCT(S): General ISBN: -- CATEGORY: Online Products USER TYPE: General ITEM: How do I request an Instructor Access Code for online products? Please click here [1] to request instructor access code. You can also contact your local Pearson Longman ...
PRODUCT(S): General ISBN : -- CATEGORY: General USER TYPE: General ITEM: How do I set up my microphone to record audio on a computer? If you wish to use your computer to record your speaking responses, you will need a computer microphone. The instru...
PRODUCT(S): General ISBN : -- CATEGORY: Online products USER TYPE: General ITEM: I am currently using Internet Explorer 6. How do I upgrade to Internet Explorer 7? Windows Internet Explorer 7 is currently supported by most of our online products ...
PRODUCT(S): General ISBN : -- CATEGORY: Online products USER TYPE: General ITEM: I am currently using Safari 3. How do I upgrade to Safari 4? [1]Safari 4 for Machintosh is currently supported by most of our online products (_MyNorthStarLab, MyTo...
Product(s): MyNorthStarLab, Level 1 ISBN: -- Product Type: Online products User Type: Instructors Item: How to Copy Video Activities into NorthStar Listening and Speaking Level 1 or NorthStar Readingand Writing Level 1 Click here to download instructi...
PRODUCT(S): General ISBN: -- CATEGORY: General USER TYPE: General ITEM: How to disable the browser's pop-up blockers Before using your MyLab products, please be sure that the computer you are using meets the system requirements. See the product...
PRODUCT(S): Online products ISBN : -- CATEGORY: General USER TYPE: General ITEM: How to manually grant Flash permission to operate in your Internet browser using your Cam font-size: 10pt;">The below guide explains how to manually grant Flash permissio...
Product(s): MyNorthStarLab ISBN: -- Product Type: Online products User Type: General Item: How to run a report to generate a student's "Total Time for All Activity Attempts"? Please click here to download instructions. 
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab, MyLanguageLeaderLab, MyAcademicConnectionsLab, etc ISBN: -- CATEGORY: Online products USER TYPE: General ITEM: How to run the MyLab using Internet Explorer 9 INTERNET EXPLORER 9 is not yet s...
Product(s): General ISBN: -- Category: General User Type: General Computer Type: Windows Item: How to uninstall and reinstall Java plug-in UNINSTALLING font-family: verdana,geneva;">If you are unable to use our CD-ROM software product or access online ...
PRODUCT(S): MyCuttingEdgeLab, MyNorthStarLab, MyTopNotchLab ISBN: -- CATEGORY: Online products USER TYPE: Instructors, Lab Admin ITEM: How to use MyLab Program Administrator features CLICK HERE TO OPEN [1]. Links: ------ [1] http://help.pearsoncmg.com/p...
Product(s): General ISBN : -- Category: Online products User Type: General Item: I forgot my login name or password for my online account. How can I get this information sent to me? If you have forgotten your login information, click here to request th...
PRODUCT(S): General CATEGORY: Online Products USER TYPE: Student ITEM: I have lost my Access Code for my online class Unfortunately we do not replace lost student access codes, because we have no way of retrieving the lost code. If you have lost yo...
Product(s): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab, MyLanguageLeaderLab, MyAcademicConnectionsLab, etc ISBN: -- Category: Online products User Type: Instructors Item: INSTRUCTORS ONLY: How to create a new Instructor course in MyLab? Below are th...
Product(s): General ISBN : -- Category: CD-ROM Products User Type: General Item: My access code is not working. What should I do? * Access codes are six "words" long and will look something like this: LSWMWL-ATOLL-UMBELL-SIDED-TOPAZ-VEXES * You d...
PRODUCT(S): General ISBN : -- CATEGORY: Online products USER TYPE: General ITEM: My product subscription has expired. How do I extend my product subscription and continue where I left off in my course? The below steps provide instructions on how to ext...
Product(s): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab, MyLanguageLeaderLab, MyAcademicConnectionsLab ISBN: -- Category: Online products User Type: Instructors Item: MyLab: How to assign and unassign content/activities If the calendar is available ...
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab, MyLanguageLeaderLab, MyAcademicConnectionsLab, etc ISBN: -- CATEGORY: Online products USER TYPE: General ITEM: MyLab: How to enable and add content from the Content Library How to enable the C...
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab, MyLanguageLeaderLab, MyAcademicConnectionsLab ISBN: -- CATEGORY: Online products USER TYPE: Instructor ITEM: MyLab: How to turn off or control the Course Assistance The Course Assistant provi...
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab, MyLanguageLeaderLab, MyAcademicConnectionsLab ISBN: -- CATEGORY: Online products USER TYPE: General ITEM: MyLab: I have finished my assignment, but it comes up as "In Progress" or "Not Started" ...
PRODUCT(S): MyLab ISBN: -- CATEGORY: Online products USER TYPE: General ITEM: MyLab: Korean support website for Student and Teacher Support Click here [1] to open. Links: ------ [1] http://pearsonsupport.helpserve.com/index.php?_m=knowledgebase&_a...
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab, MyLanguageLeaderLab, MyAcademicConnectionsLab ISBN: -- CATEGORY: Online products USER TYPE: General ITEM: MyLab: My assignment shows up as 0,0,0,0,0. If you see "0,0,0,0,0" when you access an a...
PRODUCT(S): General ISBN: -- CATEGORY: Online products USER TYPE: General ITEM: What are the recommended Internet Explorer settings when using MyLab? \N\NCONTENTS\N\N Trusted Sites and Protected Mode [1] Pop-up Blockers [2] Cookies [3] Manage Add-ons...
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab, MyLanguageLeaderLab, MyAcademicConnectionsLab, etc ISBN: -- CATEGORY: Online products USER TYPE: General ITEM: MyLab: Why am I getting a blank sreen after logging into the system. We are c...
PRODUCT(S): MyAcademicConnectionsLab [1], MyCuttingEdgeLab [2], MyLanguageLeaderLab [3], MyNorthStarLab [4], MyTopNotchLab [5] CATEGORY: Online products USER TYPE: General ITEM: MyLabs: Compatibility issues with JAVA 6 UPDATE 19 or 20 We have recen...
Product(s): MyNorthStarLab ISBN: -- Category: Online products User Type: General Item: MyNorthStarLab -- Activities are not loading for studentsWorkaround:   1) Login as an instructor.   2) Go to course level Preference.   3) Click on the Activity tab.   ...
Product(s): MyLab products (MyNorthStarLab, MyCuttingEdgeLab, MyTopNotchLab, MyLanguageLeaderLab, etc) ISBN : -- Category: Online products User Type: General Item: Wimba Recording Tool: Error Messages If you try to complete the activity and rec...
This support page applies to the following products: _* MyAcademicConnectionsLab_ _* MyLanguageLeaderLab_ _* MyNorthStarLab, 3rd Edition_ _* MyTopNotchLab, 1st Edition_ HELP Microphone, built-in or external * _Memory_: 512 MB RAM or higher * _Mo...
PRODUCT(S): MyCuttingEdgeLab, MyNorthStarLab, MyTopNotchLab, MyAcademicConnectionsLab, MyLanguageLeaderLab ISBN: -- CATEGORY: Online products USER TYPE: Instructors, Lab Admin ITEM: MyLab: How to update Course or Activity Preferences The PREFER...
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab, MyLanguageLeaderLab, MyAcademicConnectionsLab, etc ISBN: -- CATEGORY: Online products USER TYPE: General ITEM: Why am I getting an "ACCESS DENIED" message when trying to enroll in a cours...
OVERVIEW In order to improve performance and response times in MyLabs powered by Pegasus, Pearson normally removes courses that are not currently in use. In some cases, the user can mark the course for deletion which will be automatically deleted by t...
PRODUCT(S): MyCuttingEdgeLab, MyNorthStarLab, MyTopNotchLab 1st Ed., MyLanguageLeaderLab, MyAcademicConnectionsLab ISBN: -- CATEGORY: Online products USER TYPE: Instructors/Program Admin ITEM: Pegasus: How do I create/add my own activities? Please ...
Product(s): General ISBN: -- Category: General User Type: General Item: Safari: Recommended Settings Pearson's educational web sites use multimedia content that may not load correctly if Safari's security settings are not configured to allow it. ...
PRODUCT(S): General ISBN: -- CATEGORY: Online products USER TYPE: General ITEM: I mistakenly typed my name incorrectly for my online account. How do I change my name? Please follow the below steps to change your name and update your account. ...
Product(s): General ISBN : -- Category: Online products User Type: General Item: The Course ID my instructor gave me is not working. What should I do? * Most instructors will ask you to join a course. This allows them to view your work. To join, you...
Product(s): General ISBN : -- Category: Online products User Type: General Item: The whole page does not fit on my screen. Some of the material is cut off. What should I do? * Make sure your web browser window is "maximized" and takes up your e...
Product(s): General ISBN: -- Category: General User Type: General Item: Video has no sound Problem: When playing video within a product either from CD, network location or local hard disk the video appears to play correctly but without sound. Cause:...
PRODUCT(S): Longman English Interactive, Focus on Grammar Interactive, Longman Placement Test, i-Zone, Azar Interactive, Teacher Development Interactive, ISBN: -- CATEGORY: Online products USER TYPE: General ITEM: How To Register Access Code for Onlin...
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab ISBN : -- CATEGORY: Online products USER TYPE: General ITEm: What are the System Requirements for MyLab online products? To run our browser tune-up check, CLICK HERE [1]. System Requirements...
Product(s): MyNorthStarLab ISBN: --  Category: Online product User Type: Teacher Item: Where can I download MyNorthStarLab Online course INSTRUCTOR'S QUICK START GUIDE Click here to download
Product(s): MyNorthStarLab ISBN: --  Category: Online product User Type: Student Item: Where can I download MyNorthStarLab Online course STUDENT'S QUICK START GUIDE Click here to download. Note: Instructors can also use this document as a classroom hando...
PRODUCT(S): General ISBN : -- CATEGORY: General USER TYPE: General ITEM: Where can I download plug-ins for my course (Java 1.5, Java 1.4, Flash Player, Shockwave Players, Flash Player, QuickTime Player)? Please click here [1] to download these plug-ins....
PRODUCT(S): General ISBN: -- CATEGORY: Online products USER TYPE: General ITEM: Why am I getting a browser cookie error when I try to log in? If you have saved the login page to your favorites or bookmarked it, please remove it from your list of f...
PRODUCT(S): General ISBN : -- CATEGORY: General USER TYPE: General ITEM: Why don't some of my courses website display correctly in Internet Explorer 8? Some of Pearson Education's web sites might not display correctly Internet Explorer 8. This is becau...

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