Popular Online Products
AZAR Interactive (UUEGi)
Online Discovery Island
Longman English Interactive
MyAcademicConnectionsLab
MyCuttingEdgeLab
MyNorthStarLab
MyTopNotchLab
MyiZoneLab
MyEnglishLab: Choices
MyEnglishLab: English in Common
MyEnglishLab: Focus on Grammar
MyEnglishLab: Summit
MyEnglishLab: Speakout
MyEnglishLab: My Grammar Lab
Teacher Development Interactive
Popular CD/DVD-ROM Products
Technical Support Hours |
|||
|---|---|---|---|
Day |
Phone |
Chat |
E-mail |
Mon-Fri |
8AM-6PM |
9AM-5PM |
24/7 |
Time based on Regional Support Center locations and availability - New York, London, & Hong Kong. |
|||
* Phone support is provided to instructors and lab administrators ONLY. Click here to provide a phone number and we will contact you. |
|||
PRODUCT(S): General
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: Access Code registration error: "No error or exception details
available."
I keep getting the below error message when I try to register an
access code. How can I resolve thi...
PRODUCT(S): General
ISBN: --
CATEGORY: General
USER TYPE: General
ITEM: Activities are being marked as incorrect even though they were
answered correctly. How do I resolve this issue?
This is a Flash Player plug-in issue and Adobe has released a ne...
Product(s): See product list below
CATEGORY: General
USER TYPE: General
ITEM: Audio Player buttons are disappearing after clicking on play
THIS APPLIES TO THE FOLLOWING PRODUCTS: _ _
_Business Connections_
_FC Gold Interactive__ __ _
_Focus...
PRODUCT(S): General
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: General: I'm using the online course, but I've encountered a
variety of errors. What can I do to be able to use the site?
Before using mylab, please be sure that the comp...
PRODUCT(S): Longman English Interactive, Focus on Grammar
Interactive, Longman Placement Test, i-Zone, Azar Interactive
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: This warning message never goes away "YOU NEED A PLUG-IN. PLEASE
ACCEPT ...
PRODUCT(S): General
ISBN : --
CATEGORY: Online products
USER TYPE: General
ITEM: How can I view or update my Pearson Account for my online
courses?
You can view/update/change your login name, password, & email address
anytime.
1. Go to https:...
Product(s): General ISBN: -- Category: General User Type: General Item: How do I clear my Internet browser's cache? Our products web site uses your browser cache to store application-related JavaScript files, which support specific application function...
Product(s): General ISBN: -- Category: General User Type: General Item: How do I clear my Java browser's cache? Clearing the Java Plug-in cache ensures that the browser loads the latest versions of Java applications and applets. Occasionally, after an app...
Product(s): Longman
English Interactive, Focus on Grammar Interactive, Longman Placement Test,
i-Zone, Azar Interactive, Teacher Development Interactive
ISBN: --
Category: Online products
User Type: Instructors
Item: How do I create an
...
PRODUCT(S): General
ISBN : --
CATEGORY: Online products
USER TYPE: General
ITEM: How do I enable cookies in Safari browser?
1.
From the SAFARI menu, click PREFERENCES.
2.
On the PREFERENCES toolbar, click to select SECURITY.
3.
F...
Product(s): General
ISBN: --
Product Type: General
User Type: General
Item: How do I enable Java and JavaScript in my web browser?
Please follow the instructions below that correspond to the browser
you are using.
INTERNET EXPLORER
*
Open Inter...
FOR US CUSTOMERS: Please click here [1] to locate your local Pearson
Longman Representative.
FOR INTERNATIONAL CUSTOMERS: Please click here [2] to locate your
local Pearson Longman Representative.
Keywords: rep locator, pearson rep, sales rep, re...
PRODUCT(S): General
ISBN : --
CATEGORY: Online products
USER TYPE: General
ITEM: How do I obtain a student access code in order to register?
The access code is located in the front or back of your textbook or
on the insert that was shrink wrapped with ...
PRODUCT(S): General
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: How do I register my Access Code as an Existing User?
The below instructions apply to users who are currently using or have
used Pearson's online products like MyLab, L...
PRODUCT(S): General
ISBN: --
CATEGORY: Online Products
USER TYPE: General
ITEM: How do I request an Instructor Access Code for online products?
Please click here [1] to request instructor access code.
You can also contact your local Pearson Longman ...
Product(s): Longman English Interactive, Focus on Grammar Interactive, Longman Placement Test, i-Zone, Azar Interactive, Teacher Development Interactive ISBN: -- Category: Online products User Type: Instructors Item: How do I reset or permanently d...
Product(s): Longman English Interactive ISBN: -- Category: Online product(s) User Type: Instructor Item: How do I sign up for an Instructor free trial? To sign up for an instructor free trial, you will have to fill in and submit the information needed on...
PRODUCT(S): General
ISBN : --
CATEGORY: Online products
USER TYPE: General
ITEM: I am currently using Internet Explorer 6. How do I upgrade to
Internet Explorer 7?
Windows Internet Explorer 7 is currently supported by most of our
online products ...
PRODUCT(S): General
ISBN : --
CATEGORY: Online products
USER TYPE: General
ITEM: I am currently using Safari 3. How do I upgrade to Safari 4?
[1]Safari 4 for Machintosh is currently supported by most of our
online products (_MyNorthStarLab, MyTo...
Product(s): Longman English Interactive, Focus on Grammar Interactive, Longman Placement Test, MyiZoneLab, Azar Interactive, Teacher Development Interactive ISBN: -- Category: Online products User Type: Student Item: How do students join, add, or enroll i...
Product(s): Longman English Interactive, Focus on Grammar Interactive, Longman Placement Test, i-Zone, Azar Interactive ISBN: -- Category: Online products User Type: Instructors Item: How to activate a course from your Archived Courses list? The below ste...
\N\NPRODUCT(S): GENERAL
ISBN: --
CATEGORY: GENERAL
USER TYPE: GENERAL
ITEM: HOW TO DISABLE THE BROWSER'S POP-UP BLOCKERS\N\N \N\NBEFORE
USING YOUR MYLAB PRODUCTS, PLEASE BE SURE THAT THE COMPUTER YOU ARE
USING MEETS THE SYSTEM REQUIREMENTS. SEE THE PRODU...
PRODUCT(S): Online products
ISBN : --
CATEGORY: General
USER TYPE: General
ITEM: How to manually grant Flash permission to operate in your web
browser \n\nGranting Permissions On Windows\n\n
* Access the settings by clicking "Start -> Settings -> ...
Product(s): Longman English Interactive, Focus on Grammar Interactive, Longman Placement Test, i-Zone, Azar Interactive, FEGi, TDI
ISBN: --
Category: Online products
User Type: Instructor
Computer Type: Windows/MAC
Item: How to reset s...
Product(s): General
ISBN: --
Category: General
User Type: General
Computer Type: Windows
Item: How to uninstall and reinstall Java plug-in
\N\NUNINSTALLING \">\N\N
If you are unable to use our CD-ROM software product or access online
content due t...
PRODUCT(S): Longman English Interactive, Focus on Grammar
Interactive, Longman Placement Test, i-Zone, Azar Interactive
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: I am having trouble recording my voice. How do I fix this issue?
Plea...
Product(s): General
ISBN : --
Category: Online products
User Type: General
Item: I forgot my login name or password for my online account. How
can I get this information sent to me? If you have forgotten your
login information, click here to request th...
PRODUCT(S): General
CATEGORY: Online Products
USER TYPE: Student
ITEM: I have lost my Access Code for my online class
Unfortunately we do not replace lost student access codes, because we
have no way of retrieving the lost code. If you have lost yo...
PRODUCT(S): General
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: I mistakenly typed my name incorrectly for my online account.
How do I change my name?
Please follow the below steps to change your name and update your
account.
...
Product(s): Longman English Interactive ISBN: -- Category: Online product User Type: Instructors Item: Longman English Interactive (Online Student Help)Click here to view the online instructor help system for Longman English Interactive.
Product(s): Longman English Interactive ISBN: -- Category: Online products User Type: General Item: Longman English Interactive (Online Sample Courses) Click here to open.
Product(s): Longman English Interactive ISBN: -- Category: Online product User Type: Students Item: Longman English Interactive (Online Student Help)Click here to view the online student help system for Longman English Interactive.
Product(s): General
ISBN : --
Category: CD-ROM Products
User Type: General
Item: My access code is not working. What should I do?
* Access codes are six "words" long and will look something like
this:
LSWMWL-ATOLL-UMBELL-SIDED-TOPAZ-VEXES * You d...
PRODUCT(S): General
ISBN : --
CATEGORY: Online products
USER TYPE: General
ITEM: My product subscription has expired. How do I extend my product
subscription and continue where I left off in my course?
The below steps provide instructions on how to ext...
Ensure you have the right browser and plug-ins to enjoy full
functionality of MyEnglishLab and other online products.
RUN THE TUNE-UP CHECK NOW >>
[1]
Links:
------
[1]
http://www.pearsoneltsupport.com/broswer_tuneup_check/browser_check_eng.htm...
Product(s): General
ISBN : --
Category: Online products
User Type: General
Item: The Course ID my instructor gave me is not working. What should
I do?
* Most instructors will ask you to join a course. This allows them to
view your work. To join, you...
Product(s): General
ISBN : --
Category: Online products
User Type: General
Item: The whole page does not fit on my screen. Some of the material
is cut off. What should I do?
* Make sure your web browser window is "maximized" and takes up your
e...
Product(s): General
ISBN: --
Category: General
User Type: General
Item: Video has no sound
Problem:
When playing video within a product either from CD, network location
or local hard disk the video appears to play correctly but without
sound.
Cause:...
PRODUCT(S): Longman English Interactive, Focus on Grammar
Interactive, Longman Placement Test, i-Zone, Azar Interactive, Teacher
Development Interactive,
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: How To Register Access Code for Onlin...
PRODUCT(S): Longman English Interactive, Focus on Grammar
Interactive, Longman Placement Test, i-Zone, Azar Interactive, Teacher
Development Interactive,
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: What are the difference between a "MA...
PRODUCT(S): Azar Grammar Interactive, FEGi, Focus on Grammar
Interactive, Longman English Interactive, Teacher Development
Interactive, i-Zone Interactive
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEm: What are the System Requirements for ...
PRODUCT(S): General
ISBN : --
CATEGORY: General
USER TYPE: General
ITEM: Where can I download plug-ins for my course (Java 1.5, Java 1.4,
Flash Player, Shockwave Players, Flash Player, QuickTime Player)?
Please click here [1] to download these plug-ins....
Product: Longman English Interactive Online ISBN: -- Category: Online Products User Type: General Item: Where can I download translated user's manuals for Longman English Interactive onlineOur User's Manuals provide detailed information about Longman Engl...
PRODUCT(S): General
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: Why am I getting a browser cookie error when I try to log in?
If you have saved the login page to your favorites or bookmarked it,
please remove it from your list of f...
PRODUCT(S): General
ISBN : --
CATEGORY: General
USER TYPE: General
ITEM: Why don't some of my courses website display correctly in
Internet Explorer 8?
Some of Pearson Education's web sites might not display correctly
Internet Explorer 8. This is becau...
Copyright © by Pearson Education - All Rights Reserved
| Legal Notice | Privacy | Permissions
Other Support Groups: Pearson HigherEd Support | Pearson School Support
Help Desk Software by Kayako Fusion |