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PRODUCT(S): General
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CATEGORY: Online products
USER TYPE: General
ITEM: Access Code registration error: "No error or exception details
available."
I keep getting the below error message when I try to register an
access code. How can I resolve thi...
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ITEM: Activities are being marked as incorrect even though they were
answered correctly. How do I resolve this issue?
This is a Flash Player plug-in issue and Adobe has released a ne...
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CATEGORY: Online products
USER TYPE: General
ITEM: General: I'm using the online course, but I've encountered a
variety of errors. What can I do to be able to use the site?
Before using mylab, please be sure that the comp...
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CATEGORY: Online products
USER TYPE: General
ITEM: How can I view or update my Pearson Account for my online
courses?
You can view/update/change your login name, password, & email address
anytime.
1. Go to https:...
Product(s): General ISBN: -- Category: General User Type: General Item: How do I clear my Internet browser's cache? Our products web site uses your browser cache to store application-related JavaScript files, which support specific application function...
Product(s): General ISBN: -- Category: General User Type: General Item: How do I clear my Java browser's cache? Clearing the Java Plug-in cache ensures that the browser loads the latest versions of Java applications and applets. Occasionally, after an app...
Product(s): Longman
English Interactive, Focus on Grammar Interactive, Longman Placement Test,
i-Zone, Azar Interactive, Teacher Development Interactive
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Category: Online products
User Type: Instructors
Item: How do I create an
...
PRODUCT(S): General
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CATEGORY: Online products
USER TYPE: General
ITEM: How do I enable cookies in Safari browser?
1.
From the SAFARI menu, click PREFERENCES.
2.
On the PREFERENCES toolbar, click to select SECURITY.
3.
F...
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Item: How do I enable Java and JavaScript in my web browser?
Please follow the instructions below that correspond to the browser
you are using.
INTERNET EXPLORER
*
Open Inter...
FOR US CUSTOMERS: Please click here [1] to locate your local Pearson
Longman Representative.
FOR INTERNATIONAL CUSTOMERS: Please click here [2] to locate your
local Pearson Longman Representative.
Keywords: rep locator, pearson rep, sales rep, re...
PRODUCT(S): General
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CATEGORY: Online products
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ITEM: How do I obtain a student access code in order to register?
The access code is located in the front or back of your textbook or
on the insert that was shrink wrapped with ...
PRODUCT(S): General
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: How do I register my Access Code as an Existing User?
The below instructions apply to users who are currently using or have
used Pearson's online products like MyLab, L...
PRODUCT(S): General
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CATEGORY: Online Products
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ITEM: How do I request an Instructor Access Code for online products?
Please click here [1] to request instructor access code.
You can also contact your local Pearson Longman ...
Product(s): Longman English Interactive, Focus on Grammar Interactive, Longman Placement Test, i-Zone, Azar Interactive, Teacher Development Interactive ISBN: -- Category: Online products User Type: Instructors Item: How do I reset or permanently d...
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ITEM: How do I set up my microphone to record audio on a computer?
If you wish to use your computer to record your speaking responses,
you will need a computer microphone. The instru...
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USER TYPE: General
ITEM: I am currently using Internet Explorer 6. How do I upgrade to
Internet Explorer 7?
Windows Internet Explorer 7 is currently supported by most of our
online products ...
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CATEGORY: Online products
USER TYPE: General
ITEM: I am currently using Safari 3. How do I upgrade to Safari 4?
[1]Safari 4 for Machintosh is currently supported by most of our
online products (_MyNorthStarLab, MyTo...
PRODUCT(S): Longman English Interactive, Focus on Grammar Interactive,
Longman Placement Test, MyiZoneLab, Azar Interactive, Teacher
Development Interactive
ISBN: --
CATEGORY: Online products
USER TYPE: Student
ITEM: How do students join, add, or enroll i...
Product(s): Longman English Interactive, Focus on Grammar Interactive, Longman Placement Test, i-Zone, Azar Interactive ISBN: -- Category: Online products User Type: Instructors Item: How to activate a course from your Archived Courses list? The below ste...
PRODUCT(S): General
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CATEGORY: General
USER TYPE: General
ITEM: How to disable the browser's pop-up blockers
Before using your MyLab products, please be sure that the computer
you are using meets the system requirements. See the produ...
PRODUCT(S): Online products
ISBN : --
CATEGORY: General
USER TYPE: General
ITEM: How to manually grant Flash permission to operate in your web
browser \n\nGranting Permissions On Windows\n\n
* Access the settings by clicking "Start -> Settings -> ...
Product(s): Longman English Interactive, Focus on Grammar Interactive, Longman Placement Test, i-Zone, Azar Interactive, FEGi, TDI
ISBN: --
Category: Online products
User Type: Instructor
Computer Type: Windows/MAC
Item: How to reset s...
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Category: General
User Type: General
Computer Type: Windows
Item: How to uninstall and reinstall Java plug-in
\N\NUNINSTALLING \">\N\N
If you are unable to use our CD-ROM software product or access online
content due t...
PRODUCT(S): Longman English Interactive, Focus on Grammar
Interactive, Longman Placement Test, i-Zone, Azar Interactive
ISBN: --
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USER TYPE: General
ITEM: I am having trouble recording my voice. How do I fix this issue?
Plea...
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Item: I forgot my login name or password for my online account. How
can I get this information sent to me? If you have forgotten your
login information, click here to request th...
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CATEGORY: Online Products
USER TYPE: Student
ITEM: I have lost my Access Code for my online class
Unfortunately we do not replace lost student access codes, because we
have no way of retrieving the lost code. If you have lost yo...
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USER TYPE: General
ITEM: I mistakenly typed my name incorrectly for my online account.
How do I change my name?
Please follow the below steps to change your name and update your
account.
...
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Category: CD-ROM Products
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Item: My access code is not working. What should I do?
* Access codes are six "words" long and will look something like
this:
LSWMWL-ATOLL-UMBELL-SIDED-TOPAZ-VEXES * You d...
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CATEGORY: Online products
USER TYPE: General
ITEM: My product subscription has expired. How do I extend my product
subscription and continue where I left off in my course?
The below steps provide instructions on how to ext...
Product(s): MyiZoneLab ISBN: -- Category: Online products User Type: General Item: MyiZoneLab -- Online Instructor Help Click here to open the Online Instructor Help.
Product(s): MyiZoneLab ISBN: -- Category: Online products User Type: General Item: MyiZoneLab -- Online Student Help Click here to open the Online Student Help.
Product(s): MyiZoneLab ISBN: -- Product Type: Online products User Type: General Item: MyiZoneLab Quick Start Guide and Users Manuals Quick Start Guide The Quick Start Guide helps you get started with MyiZoneLab right away. Users Manual Our User Manu...
Ensure you have the right browser and plug-ins to enjoy full
functionality of MyEnglishLab and other online products.
RUN THE TUNE-UP CHECK NOW >>
[1]
Links:
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[1]
http://www.pearsoneltsupport.com/broswer_tuneup_check/browser_check_eng.htm...
Product(s): General
ISBN: --
Category: General
User Type: General
Item: Safari: Recommended Settings
Pearson's educational web sites use multimedia content that may not
load correctly if Safari's security settings are not configured to
allow it.
...
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ISBN : --
Category: Online products
User Type: General
Item: The Course ID my instructor gave me is not working. What should
I do?
* Most instructors will ask you to join a course. This allows them to
view your work. To join, you...
Product(s): General
ISBN : --
Category: Online products
User Type: General
Item: The whole page does not fit on my screen. Some of the material
is cut off. What should I do?
* Make sure your web browser window is "maximized" and takes up your
e...
Product(s): General
ISBN: --
Category: General
User Type: General
Item: Video has no sound
Problem:
When playing video within a product either from CD, network location
or local hard disk the video appears to play correctly but without
sound.
Cause:...
PRODUCT(S): Longman English Interactive, Focus on Grammar
Interactive, Longman Placement Test, i-Zone, Azar Interactive, Teacher
Development Interactive,
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: How To Register Access Code for Onlin...
PRODUCT(S): Longman English Interactive, Focus on Grammar
Interactive, Longman Placement Test, i-Zone, Azar Interactive, Teacher
Development Interactive,
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: What are the difference between a "MA...
PRODUCT(S): Azar Grammar Interactive, FEGi, Focus on Grammar
Interactive, Longman English Interactive, Teacher Development
Interactive, i-Zone Interactive
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEm: What are the System Requirements for ...
PRODUCT(S): General
ISBN : --
CATEGORY: General
USER TYPE: General
ITEM: Where can I download plug-ins for my course (Java 1.5, Java 1.4,
Flash Player, Shockwave Players, Flash Player, QuickTime Player)?
Please click here [1] to download these plug-ins....
PRODUCT(S): General
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: Why am I getting a browser cookie error when I try to log in?
If you have saved the login page to your favorites or bookmarked it,
please remove it from your list of f...
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ITEM: Why don't some of my courses website display correctly in
Internet Explorer 8?
Some of Pearson Education's web sites might not display correctly
Internet Explorer 8. This is becau...
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