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Knowledgebase : English > Online Products > MyEnglishLab: Focus on Grammar
PRODUCT(S): Longman English Interactive, Focus on Grammar Interactive, Longman Placement Test, MyiZoneLab, Azar Interactive, Teacher Development Interactive * Log into your online course Learning Management System. * From the course home page, click ...
If you are seeing the below warning message, Java installed on your computer is blocking our application certificate needed to run the application properly. Warning Message: "YOU NEED A PLUG-IN. PLEASE ACCEPT OUR CERTIFICATE WHEN YOU ARE ASKED" HOW TO...
Step 1. Uninstall the previous version of Flash Player To remove the old Flash Player plug-in from your computer, please download and run the appropriate uninstaller on each computer with this issue. * Download the Adobe Flash Player uninstaller:  ...
PRODUCT(S): Azar Grammar Interactive, FEGi, Focus on Grammar Interactive, Longman English Interactive, Teacher Development Interactive, i-Zone Interactive System Requirements: FOR PC-COMPATIBLE COMPUTERS: * _Operating System_: Windows(R) 2000, XP, ...
* Access codes are six "words" long and will look something like this: LSWMWL-ATOLL-UMBELL-SIDED-TOPAZ-VEXES * You do NOT need to enter the dashes as you redeem your access code. * Each access code can only be redeemed once_. _The access code is only...
If you have forgotten your login information, click here to request this information [https://register.pearsoncmg.com/forgotlogin/forgotLogin.fl?]. You will be asked to provide your Email Address, Login Name, or both. An email containing your Login Name, ...
* Most instructors will ask you to join a course. This allows them to view your work. To join, you will need a "Course ID," which your instructor will give to you. The Course ID looks something like this: HOLMES931023W. * Check with your instructor t...
* Make sure your web browser window is "maximized" and takes up your entire computer screen. There are many ways to do this, but often there will be minimize, maximize, and close icons on the top right of your browser window. _Click on the "maximize" i...
Please click here [http://pearsonsupport.helpserve.com/Tickets/Submit] to request instructor access code. You can also contact your local Pearson Longman specialist to request access code. FOR US CUSTOMERS: Please CLICK HERE [http://www.pearsoneltusa....
I'VE HAD A VARIETY OF PROBLEMS WHEN I TRY TO LOG IN OR LOAD CERTAIN PAGES IN THE SITE I AM USING. WHAT CAN I DO TO CORRECT THIS? If you close your browser without logging out or use more than one account in the same browser, conflicting sign-in informat...
Clearing the Java Plug-in cache ensures that the browser loads the latest versions of Java applications and applets. Occasionally, after an application update you may experience usability issues because the files stored in your browser's cache are o...
PRODUCT(S): Longman English Interactive, Focus on Grammar Interactive, Longman Placement Test, i-Zone, Azar Interactive, Teacher Development Interactive, Click on a link to watch the video: * ENGLISH [HTTP://MEDIA.PEARSONCMG.COM/INTL/ELT/REGISTRATIO...
PRODUCT(S): Longman English Interactive, Focus on Grammar Interactive, Longman Placement Test, i-Zone, Azar Interactive The below steps explain how an instructor can move a course from the ARCHIVE list. Once this is completed, the course will re-appear ...
Please click here [http://pearsonsupport.helpserve.com/default_import/Knowledgebase/List/Index/140/software-plug-ins] to download these plug-ins.
PRODUCT(S): Longman English Interactive, Focus on Grammar Interactive, Longman Placement Test, i-Zone, Azar Interactive, Teacher Development Interactive Instructor has the ability to reset or permanently delete their student's scores. To reset the stude...
The access code is located in the front or back of your textbook or on the insert that was shrink wrapped with your textbook, or on a standalone kit. If you cannot find your access code or you have purchased a used textbook, please visit your campus books...
Some of Pearson Education's web sites might not display correctly Internet Explorer 8. This is because the Internet Explorer 8 is not yet fully supported. If you have installed Internet Explorer 8 and experiencing issues, please try using a feature called...
You can view/update/change your login name, password, & email address anytime. 1. Go to https://register.pearsoncmg.com/userprofile/ [https://register.pearsoncmg.com/userprofile/] 2. Enter your existing login name and password. 3. Follow the instruc...
The below steps provide instructions on how to extend your current or expired product subscription. * Contact your school or Pearson representative to buy a new access code for the product you have been using. IN THE UNITED STATES: Click here to cont...
To sign up for an instructor free trial, you will have to fill in and submit the information needed on the trial setup form. After submitting the form, you will receive an email with your Access Code and instructions on how to finish your registration (to...
* Before using mylab, please be sure that the computer you are using meets the system requirements. Click here [http://media.pearsoncmg.com/pegasus/system_requirements/system_requirements.html] When you have confirmed that your computer meets those requ...
Please follow the instructions below that correspond to the browser you are using. INTERNET EXPLORER * Open Internet Explorer and click TOOLS > Internet Options * From the Internet Options window, select the ADVANCED tab * Scroll down the l...
Before using your MyLab products, please be sure that the computer you are using meets the system requirements. See the product page for the system requirements. When you have confirmed that your computer meets those requirements, please follow the inst...
1. From the SAFARI menu, click PREFERENCES. 2. On the PREFERENCES toolbar, click to select SECURITY. 3. From the SECURITY dialog box, under ACCEPT COOKIES, click to select ALWAYS. 4. Click CLOSE.
Problem: When playing video within a product either from CD, network location or local hard disk the video appears to play correctly but without sound. Cause: An update for Flash Player has compromised the ability of the Flash Player plugin to properly ...
The below instructions apply to users who are currently using or have used Pearson's online products like MyLab, Longman English Interactive, Azari, FOGi etc. These users used our Subscription Management System (SMS) [http://register.pearsoncmg.com/reg...
Windows Internet Explorer 7 is currently supported by most of our online products (MyNorthStarLab, MyTopNotchLab, MyAcademicConnectionsLab, MyLanguageLeaderLab, MyiZoneLab, Longman English Interactive online, Azar Online, FOGi Online, etc). If you are us...
Safari 4 for Machintosh is currently supported by most of our online products (_MyNorthStarLab, MyTopNotchLab, MyAcademicConnectionsLab, MyLanguageLeaderLab, MyiZoneLab, Longman English Interactive online, Azar Online, FOGi Online, etc_). If you are using...
If you have saved the login page to your favorites or bookmarked it, please remove it from your list of favorites or bookmarks. Go to the main page of the web site which you are attempting to access, then select your product from the main page and try to ...
Uninstalling & Reinstalling Java If you are unable to use our CD-ROM software product or access online content due to a Java conflict, you may need to follow the below instructions. These steps will help you completely remove Java from your computer (PC...
I keep getting the below error message when I try to register an access code. How can I resolve this issue? Solution: Please clear your Internet browser's cache and try to register the access code again. Click Here [http://pearsonsupport.helpserve.com/Kn...
PRODUCT(S): Longman English Interactive, Focus on Grammar Interactive, Longman Placement Test, i-Zone, Azar Interactive, Teacher Development Interactive * Login into your course. * Click on MY COURSES at the top of the course home page * Click o...
Please follow the below steps to change your name and update your account. * Click Here [https://register.pearsoncmg.com/trial/trial1.jsp?productID=63503] to open the account update page. * On the Pearson product registration page, click on "Yes" an...
PRODUCT(S): Longman English Interactive, Focus on Grammar Interactive, Longman Placement Test, i-Zone, Azar Interactive, FEGi, TDI 1. On the My Courses pages, click on the number for Alerts. 2. Click on Alert Archive button. 3. Click on the skill ti...
PRODUCT(S): Longman English Interactive, Focus on Grammar Interactive, Longman Placement Test, i-Zone, Azar Interactive, Teacher Development Interactive, There are two types of courses an instructor or coordinator can create: * MASTER COURSE: a cour...
PRODUCT(S): See below for list of affected products THIS APPLIES TO THE FOLLOWING PRODUCTS: _ _ _Business Connections_ _FC Gold Interactive__ __ _ _Focus on Grammar Interactive (All Levels)_ _Fundamentals of English Grammar_ _ __ __Firs...
Unfortunately we do not replace lost student access codes, because we have no way of retrieving the lost code. If you have lost your student access code, please visit our online store webite to purchase a new access code or contact your local Pearson repr...
Ensure you have the right browser and plug-ins to enjoy full functionality of MyEnglishLab and other online products. The Browser Tune-Up utility will tell you whether or not media players and plug-in programs are present on your computer and, when they...
The below guide explains how to manually grant Flash permission to operate in your Internet browser. Important: If you are using Google Chrome, Flash may only be installed in your web browser and not on your operating system. In order to complete the fo...
This issue normally occurs when teachers give the 3rd edition product Course ID to students who are using the 4th edition book. If the students are using the 4th book, teachers should create a course for the 4th edition and give students the new Course ID...
If you wish to use your computer to record your speaking responses, you will need a computer microphone. The instructions that follow explain how to set up a computer microphone. Your computer should have a connection to plug in a microphone (either a t...
Pearson's educational web sites use multimedia content that may not load correctly if Safari's security settings are not configured to allow it. Please see attached document for more information.
USERNAME AND PASSWORD GUIDELINES Keep your account safe and secure! Do not share your username and password with anyone. Use the following guidelines for creating a secure username and password. USERNAME Your username: * Must be between six an...
Before you register ensure your computer is ready to use MyEnglishLab. Click here. [http://www.pearsoneltsupport.com/broswer_tuneup_check/browser_check_eng.htm?plt=epc] Teacher Quick Start Guide (PDF) [http://longmanhomeusa.com/content/MEL-Focus%20on%20...
The Gradebook section in the MyEnglishLab learning platform can be viewed in five ways - _ASSIGNMENTS & TESTS, ASSIGNMENTS ONLY, TESTS ONLY, PRACTICE & TESTS, PRACTICE ONLY . _The default view is _Assignments & Tests_. You can change the view by using t...
PRODUCT(S): Longman English Interactive, Focus on Grammar Interactive, Longman Placement Test, i-Zone, Azar Interactive, FEGi, TDI To fully complete a section and see the grades, all activities within the section have to be completed and in the final st...
Please follow the below steps to resolve issues with recording. * The recording tool used in MyEnlishLab system requires Adobe Flash plugin. Click here [http://get.adobe.com/flashplayer/] to download and install plug-in. * Chick your computer microp...
PRODUCT(S): Longman English Interactive, Focus on Grammar Interactive, Longman Placement Test, i-Zone, Azar Interactive Important Note: * Make sure your microphone and speaker are working properly. Click here for instructions on how to check my micro...
If your students are currently using the old platform/system and need access to the new platform OR your students are having registration or login issues, please complete the attached registration assistance form and email to epsupport@pearson.com. If y...

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