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PRODUCT(S): MyCuttingEdgeLab, MyNorthStarLab, MyTopNotchLab 1st Ed.,
MyLanguageLeaderLab, MyAcademicConnectionsLab
ISBN: --
CATEGORY: Online products
USER TYPE: Instructors/Program Admin
ITEM: Pegasus: How do I create/add my own activities?
Please ...
PRODUCT(S): General
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: Access Code registration error: "No error or exception details
available."
I keep getting the below error message when I try to register an
access code. How can I resolve thi...
PRODUCT(S): General
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: General: I'm using the online course, but I've encountered a
variety of errors. What can I do to be able to use the site?
Before using mylab, please be sure that the comp...
PRODUCT(S): General
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CATEGORY: Online products
USER TYPE: General
ITEM: How can I view or update my Pearson Account for my online
courses?
You can view/update/change your login name, password, & email address
anytime.
1. Go to https:...
PRODUCT(S): MyCuttingEdgeLab [1], MyNorthStarLab [2], MyTopNotchLab
[3], etc
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CATEGORY: Online products
USER TYPE: General
ITEM: How do I check to see if my Internet browser is compatible with
MyEnglishLab courses?
Check your Internet browse...
Product(s): General ISBN: -- Category: General User Type: General Item: How do I clear my Internet browser's cache? Our products web site uses your browser cache to store application-related JavaScript files, which support specific application function...
Product(s): General ISBN: -- Category: General User Type: General Item: How do I clear my Java browser's cache? Clearing the Java Plug-in cache ensures that the browser loads the latest versions of Java applications and applets. Occasionally, after an app...
PRODUCT(S): General
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CATEGORY: Online products
USER TYPE: General
ITEM: How do I enable cookies in Safari browser?
1.
From the SAFARI menu, click PREFERENCES.
2.
On the PREFERENCES toolbar, click to select SECURITY.
3.
F...
Product(s): General
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Product Type: General
User Type: General
Item: How do I enable Java and JavaScript in my web browser?
Please follow the instructions below that correspond to the browser
you are using.
INTERNET EXPLORER
*
Open Inter...
ITEM: How do I extend my Course End Date?
CATEGORY: Online products
USER TYPE: Instructors/Program Admin
ITEM: How do I extend my Course End Date?
PRODUCT(S): MyCuttingEdgeLab, MyNorthStarLab, MyTopNotchLab (1st
Edition), MyLanguageLeaderLab, MyAca...
FOR US CUSTOMERS: Please click here [1] to locate your local Pearson
Longman Representative.
FOR INTERNATIONAL CUSTOMERS: Please click here [2] to locate your
local Pearson Longman Representative.
Keywords: rep locator, pearson rep, sales rep, re...
PRODUCT(S): MyCuttingEdgeLab, MyNorthStarLab, MyTopNotchLab,
MyLanguageLeaderLab, MyAcademicConnectionsLab
ISBN: --
CATEGORY: Online products
USER TYPE: Instructors/Program Admin
ITEM: How do I make another instructor the Program Admin of a course I
ha...
PRODUCT(S): General
ISBN : --
CATEGORY: Online products
USER TYPE: General
ITEM: How do I obtain a student access code in order to register?
The access code is located in the front or back of your textbook or
on the insert that was shrink wrapped with ...
PRODUCT(S): General
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CATEGORY: Online products
USER TYPE: General
ITEM: How do I register my Access Code as an Existing User?
The below instructions apply to users who are currently using or have
used Pearson's online products like MyLab, L...
PRODUCT(S): General
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CATEGORY: Online Products
USER TYPE: General
ITEM: How do I request an Instructor Access Code for online products?
Please click here [1] to request instructor access code.
You can also contact your local Pearson Longman ...
PRODUCT(S): General
ISBN : --
CATEGORY: General
USER TYPE: General
ITEM: How do I set up my microphone to record audio on a computer?
If you wish to use your computer to record your speaking responses,
you will need a computer microphone. The instru...
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CATEGORY: Online products
USER TYPE: General
ITEM: I am currently using Internet Explorer 6. How do I upgrade to
Internet Explorer 7?
Windows Internet Explorer 7 is currently supported by most of our
online products ...
PRODUCT(S): General
ISBN : --
CATEGORY: Online products
USER TYPE: General
ITEM: I am currently using Safari 3. How do I upgrade to Safari 4?
[1]Safari 4 for Machintosh is currently supported by most of our
online products (_MyNorthStarLab, MyTo...
PRODUCT(S): General
ISBN: --
CATEGORY: General
USER TYPE: General
ITEM: How to disable the browser's pop-up blockers
Before using your MyLab products, please be sure that the computer
you are using meets the system requirements. See the produ...
PRODUCT(S): Online products
ISBN : --
CATEGORY: General
USER TYPE: General
ITEM: How to manually grant Flash permission to operate in your web
browser \n\nGranting Permissions On Windows\n\n
* Access the settings by clicking "Start -> Settings -> ...
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab,
MyLanguageLeaderLab, MyAcademicConnectionsLab, etc
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: How to run the MyLab using Internet Explorer 9
INTERNET EXPLORER 9 is not yet s...
Product(s): General
ISBN: --
Category: General
User Type: General
Computer Type: Windows
Item: How to uninstall and reinstall Java plug-in
\N\NUNINSTALLING \">\N\N
If you are unable to use our CD-ROM software product or access online
content due t...
PRODUCT(S): MyCuttingEdgeLab, MyNorthStarLab, MyTopNotchLab
ISBN: --
CATEGORY: Online products
USER TYPE: Instructors, Lab Admin
ITEM: How to use MyLab Program Administrator features
CLICK HERE TO OPEN [1].
Links:
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[1]
http://help.pearsoncmg.com/p...
PRODUCT(S): Longman English Interactive, Focus on Grammar
Interactive, Longman Placement Test, i-Zone, Azar Interactive
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: I am having trouble recording my voice. How do I fix this issue?
Plea...
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ISBN : --
Category: Online products
User Type: General
Item: I forgot my login name or password for my online account. How
can I get this information sent to me? If you have forgotten your
login information, click here to request th...
PRODUCT(S): General
CATEGORY: Online Products
USER TYPE: Student
ITEM: I have lost my Access Code for my online class
Unfortunately we do not replace lost student access codes, because we
have no way of retrieving the lost code. If you have lost yo...
PRODUCT(S): General
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: I mistakenly typed my name incorrectly for my online account.
How do I change my name?
Please follow the below steps to change your name and update your
account.
...
Product(s): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab,
MyLanguageLeaderLab, MyAcademicConnectionsLab, etc
ISBN: --
Category: Online products
User Type: Instructors
Item: INSTRUCTORS ONLY: How to create a new Instructor course in
MyLab?
Below are th...
PRODUCT(S): General
ISBN : --
CATEGORY: Online products
USER TYPE: General
ITEM: My product subscription has expired. How do I extend my product
subscription and continue where I left off in my course?
The below steps provide instructions on how to ext...
PRODUCT(S): MyNorthStarLab, MyCuttingEdgeLab, MyTopNotchLab,
MyLanguageLeaderLab, MyAcademicConnectionsLab, etc
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: Mylab: Changing how students score show in the Gradebook
CLICK HERE [1] to do...
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab,
MyLanguageLeaderLab, MyAcademicConnectionsLab, etc
ISBN : --
CATEGORY: Online product
USER TYPE: Teacher
ITEM: MyLab: Detailed INSTRUCTOR Help
CLICK HERE TO OPEN [1]
Links:
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[1...
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab,
MyLanguageLeaderLab, MyAcademicConnectionsLab, etc
ISBN : --
CATEGORY: Online products
USER TYPE: Student
ITEM: MyLab: Detailed STUDENT Help
CLICK HERE TO OPEN [1]
Links:
------
[...
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab,
MyLanguageLeaderLab, MyAcademicConnectionsLab
ISBN: --
CATEGORY: Online products
PLATFORM: Pegasus MyLab (http://intlpegasus2.pearsoned.com [1])
USER TYPE: Teachers
ITEM: MyLab: How to Accept...
Product(s): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab,
MyLanguageLeaderLab, MyAcademicConnectionsLab
ISBN: --
Category: Online products
User Type: Instructors
Item: MyLab: How to assign and unassign content/activities
If the calendar is available ...
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab,
MyLanguageLeaderLab, MyAcademicConnectionsLab, etc
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: MyLab: How to enable and add content from the Content Library
How to enable the C...
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab,
MyLanguageLeaderLab, MyAcademicConnectionsLab
ISBN: --
CATEGORY: Online products
USER TYPE: Instructor
ITEM: MyLab: How to turn off or control the Course Assistance
The Course Assistant provi...
PRODUCT(S): MyCuttingEdgeLab, MyNorthStarLab, MyTopNotchLab,
MyAcademicConnectionsLab, MyLanguageLeaderLab
ISBN: --
CATEGORY: Online products
USER TYPE: Instructors, Lab Admin
ITEM: MyLab: How to update Course or Activity Preferences
The PREFER...
Product(s): MyLab products (MyNorthStarLab, MyCuttingEdgelab,
MyLanguageLeaderLab, MyTopNotchLab, MyAcademicLab, etc)
ISBN : --
Product Type: Online products
User Type: General
Item: MyLab: How-to Video Tutorials
To watch the video, click on a link...
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab,
MyLanguageLeaderLab, MyAcademicConnectionsLab
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: MyLab: I have finished my assignment, but it comes up as "In
Progress" or "Not Started" ...
PRODUCT(S): MyLab
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: MyLab: Korean support website for Student and Teacher Support
Click here [1] to open.
Links:
------
[1]
http://pearsonsupport.helpserve.com/index.php?_m=knowledgebase&_a...
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab,
MyLanguageLeaderLab, MyAcademicConnectionsLab
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: MyLab: My assignment shows up as 0,0,0,0,0. If you see
"0,0,0,0,0" when you access an a...
Product: MyAcademicConnectionsLab
ISBN: --
Category: Online products
User Type: Instructor
Item: MyLab: MyAcademicConnectionsLab Teacher Resources (All Levels) Level 1: Click Here
Level 2: Click HereLevel 3: Click Here...
Product:
MyAcademicConnectionsLab
ISBN: --
Category: Online products
User Type: Instructor
Item: MyLab: MyAcademicConnectionsLab Teacher
Resources (Level 1) Teacher Resources
Teacher Resources
Getting Start...
Product:
MyAcademicConnectionsLab
ISBN: --
Category: Online products
User Type: Instructor
Item: MyLab: MyAcademicConnectionsLab Teacher
Resources (Level 2) Teacher Resources
Teacher Resources
Getting Started
I...
Product:
MyAcademicConnectionsLab
ISBN: --
Category: Online products
User Type: Instructor
Item: MyLab: MyAcademicConnectionsLab Teacher
Resources (Level 3) Teacher Resources
Teacher Resources
Getting Started...
Product:
MyAcademicConnectionsLab
ISBN: --
Category: Online products
User Type: Instructor
Item: MyLab: MyAcademicConnectionsLab Teacher
Resources (Level 4) Teacher Resources
Teacher Resources
Getting Start...
PRODUCT(S): General
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: What are the recommended Internet Explorer settings when using
MyLab? \N\NCONTENTS\N\N
Trusted Sites and Protected Mode [1]
Pop-up Blockers [2]
Cookies [3]
Manage Add-ons...
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab,
MyLanguageLeaderLab, MyAcademicConnectionsLab, etc
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: MyLab: Why am I getting a blank sreen after logging into the
system.
We are c...
PRODUCT(S): General: MyEnglishLab products
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: MyLab: Why do I have a course or courses that say Marked for
Deletion?
OVERVIEW
In order to improve performance and response times in MyLabs po...
PRODUCT(S): MyAcademicConnectionsLab [1], MyCuttingEdgeLab [2],
MyLanguageLeaderLab [3], MyNorthStarLab [4], MyTopNotchLab [5]
CATEGORY: Online products
USER TYPE: General
ITEM: MyLabs: Compatibility issues with JAVA 6 UPDATE 19 or 20
We have recen...
Ensure you have the right browser and plug-ins to enjoy full
functionality of MyEnglishLab and other online products.
RUN THE TUNE-UP CHECK NOW >>
[1]
Links:
------
[1]
http://www.pearsoneltsupport.com/broswer_tuneup_check/browser_check_eng.htm...
PRODUCT(S): MyCuttingEdgeLab, MyNorthStarLab, MyTopNotchLab (1st
Edition), MyLanguageLeaderLab, MyAcademicConnectionsLab
ISBN: --
CATEGORY: Online products
USER TYPE: Instructors, Lab Admin
ITEM: How to login and Create a Course?
INSTRUCTORS: HOW TO...
Product(s): General
ISBN: --
Category: General
User Type: General
Item: Safari: Recommended Settings
Pearson's educational web sites use multimedia content that may not
load correctly if Safari's security settings are not configured to
allow it.
...
Product(s): General
ISBN : --
Category: Online products
User Type: General
Item: The whole page does not fit on my screen. Some of the material
is cut off. What should I do?
* Make sure your web browser window is "maximized" and takes up your
e...
PRODUCT(S): MyNorthStarLab, MyCuttingEdgeLab, MyTopNotchLab,
MyLanguageLeaderLab, MyAcademicConnectionsLab, etc
ISBN : --
CATEGORY: Online products
USER TYPE: General
ITEM: Video Tutorials for MyLab
FOR EVERYONE
* How to Register [1]
* How To Ge...
Product(s): General
ISBN: --
Category: General
User Type: General
Item: Video has no sound
Problem:
When playing video within a product either from CD, network location
or local hard disk the video appears to play correctly but without
sound.
Cause:...
PRODUCT(S): Longman English Interactive, Focus on Grammar
Interactive, Longman Placement Test, i-Zone, Azar Interactive, Teacher
Development Interactive,
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: How To Register Access Code for Onlin...
PRODUCT(S): General
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: Why am I getting a browser cookie error when I try to log in?
If you have saved the login page to your favorites or bookmarked it,
please remove it from your list of f...
PRODUCT(S): MyNorthStarLab, MyTopNotchLab, MyCuttingEdgeLab,
MyLanguageLeaderLab, MyAcademicConnectionsLab, etc
ISBN: --
CATEGORY: Online products
USER TYPE: General
ITEM: Why am I getting an "ACCESS DENIED" message when trying to
enroll in a cours...
PRODUCT(S): General
ISBN : --
CATEGORY: General
USER TYPE: General
ITEM: Why don't some of my courses website display correctly in
Internet Explorer 8?
Some of Pearson Education's web sites might not display correctly
Internet Explorer 8. This is becau...
Product(s): MyLab products (MyNorthStarLab, MyCuttingEdgeLab,
MyTopNotchLab, MyLanguageLeaderLab, etc)
ISBN : --
Category: Online products
User Type: General
Item: Wimba Recording Tool: Error Messages
If you try to complete the activity and receiv...
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