We have become aware of an issue with the latest version of Google Chrome which is affecting the usage of some of our online courses. The issue is preventing students from receiving accurate indications in their gradebook of the time they are spending on activities (Time on Task).

We are pleased to inform you that this issue has been fixed for the following online courses:

• Longman English Interactive (and LEI Plus)
• MyEnglishLab: Focus on Grammar (and MEL: FOG Plus)
• Azar Interactive
• MyiZoneLab

Important Note: To get the newly updated files from our server, please clear your Internet browser's cache and resubmit the activities affected.  Click here for instructions on how to clear your browser's cache.

Our technical team is currently working on fixing this issue for the remaining courses affected (FEG, TDI, MEL: FOG 3, and LEI Custom versions). If you are using these products, please use Mozilla Firefox Internet browser as an alternative. 

We sincerely apologize for any inconvenience this may cause.  If you are experiencing any other issues, please contact technical support. Regards, Pearson Technical Product Support

Watch these videos to learn more about new features of MyEnglishLabs.

How to register and create a course (for Teachers)	How to register for MyEnglishLab and join a class (for Student)
Home Page	Settings
Gradebook	MyEnglishLab Tour: Program Admin (for Teachers)

See also: MyEnlishLab Getting Started

Ensure you have the right browser and plug-ins to enjoy full functionality of MyEnglishLab and other online products.

The Browser Tune-Up utility will tell you whether or not media players and plug-in programs are present on your computer and, when they are present, whether they are up to date.

• Click this Browser Tune-Up link to open and work with the Browser Tune-Up.
• In the list of plug-in programs in the center of the Browser Tune-up window, a green check will appear for plug-ins that are currently installed.

• For a plug-in that you need but which is not installed, you will see a red x. Click the name of the plug-in to download the latest version. In some cases, you may need to register for the player or plug-in, and you may need to restart your computer when you finish the download and installation.

• When you finish installing the players or plug-ins your website requires, close the Browser Tune-Up, restart your browser, then return to your product page to login and begin using the product.

• Note: To view the Pearson eText, you will need Flash version 11.2 or higher.

MyNorthstarLab, MyLanguageLeaderLab, or MyAcademicConnectionsLab

You will also need:

IMPORTANT JAVA ALERT: Make sure you have the correct version of Java installed before running the Record Tool Setup Wizard.

Experiencing problems with the BlackBoard Voice Recording Wizard?

• Note for Mac Users: The Chrome Browser for Macs is not compatible with the BlackBoard Voice Recording tool. To complete BlackBoard Voice Recording activities on a Mac, use either Firefox or Safari. This does not affect PC Chrome users.

• For all other issues, view the Troubleshooting Guide.

We have recently discovered a compatibility issue with running the LDOCE 5 on Mac computers with Flash Player 10.3 installed.  We are please to announce the development of a patch to resolve this issue.

Please click here for instrutions on how to download and install the patch.