MyEnglishLab: How to Register video

Download the 'How to register' guide

For Teachers

For Students

If you have sent us an email and haven’t received a reply within 24 business hours, please check your Spam or Junk folder.

Because we sent a lot of emails to customers, there is a high chance that the first emails we sent you may be accidentally identified listed a spam by email filters.

If you do find our email in Spam or Junk folder, please make sure to mark it as “Not Spam or Junk" to prevent this issue from reoccurring.

You can also check the status of your support requests by using this support website.  All you need to do is register using the same email address you used to contact us.

Click here to register.

After you have registered, a verification email will automatically be sent out to your email address. Simply click on the link within the email to verify your account and you will then be able to log in to our support website and see the status of any support requests, update requests, and even reply online.

Note: You can also start an Instant Chat with one of our local support representatives to check the status of your support request.

We strive to reply to all support requests within one business day, though sometimes it may take up to three business days to receive a response if we are very busy or if you have unusual issues.

Thank you for choosing Pearson! We look forward to providing the best technical support possible.

Ensure you have the right browser and plug-ins to enjoy full functionality of MyEnglishLab and other online products.

Run the tune-up check now >>

As you may have noticed, we have upgraded your ELT product support website.  This upgrade provides several new features and enhancements including:

• New and easy to use straightforward navigation
• You can view and manage your support requests online. Lab administrators or coordinators can also manage the school-wide support requests.
• Website interface translated in about 17 languages with select Knowledgebase items translated as well.  We are currently working on adding new translated Knowledgebase items very soon.
• Enhanced customer profiles allows you to add multiple email address, telephone numbers and even your photo
• Advance rating and commenting now available on Knowledgebase items.
• New customer technical support survey. Let us know how we can improve to better serve you.
• Stay up to date with RSS Feed.  Subscribe for New Alerts.
• Enhanced Live Chat provides faster respond

CLICK HERE to take a tour.

Thank you for being a loyal Pearson customer!

Pearson Longman Technical Product Support

Dear Customers,

We have recently discovered a compatibility issue with running the LDOCE 5 on Mac computers with Flash Player 10.3 installed.  We are please to announce the development of a patch to resolve this issue.

Please click here for instrutions on how to download and install the patch.

Thank you for patiently waiting for a solution to this issue and thank you for being a loyal Pearson customer!

Kindest regards,
Pearson Longman Technical Product Support