In an effort to continually improve our products and services, we will be performing a routine system maintenance this month. We apologize for any inconvenience this may cause. Please read this message for important dates and information to help you plan for the upcoming downtime.

MARK YOUR CALENDAR

eText products will be unavailable on Saturday, March 8th for approximately 4 hoursstarting at 8:00 AM through 12:00 PM, EST (13:00 - 17:00 GMT).

WHICH PEARSON eText PRODUCTS WILL BE AFFECTED?

All eText products will be affected by this scheduled downtime.  During this downtime window, users will not be able to access eText Viewer (browser and mobile) and Digital Library applications. Users who attempt to sign in will be presented with a friendly message indicating that they can regain access after the maintenance. 

Pearson is committed to providing you and your students with excellent service and a great teaching and learning experience. We appreciate your understanding as we improve our products.

If you have any questions or require additional information, please click here to contact us.

Thank you for being a Pearson customer.

Visit our new Training and Support Centre for:

• News and Updates
• Getting Started Materials
• Training Videos
• Downloads
• Frequently Asked Questions
• Dedicated Technical Support and Live Chat
• and more...

Visit www.MyEnglishLabHelp.com

Ensure you have the right browser and plug-ins to enjoy full functionality of MyEnglishLab and other online products.

The Browser Tune-Up utility will tell you whether or not media players and plug-in programs are present on your computer and, when they are present, whether they are up to date.

• Click this Browser Tune-Up link to open and work with the Browser Tune-Up.
• In the list of plug-in programs in the center of the Browser Tune-up window, a green check will appear for plug-ins that are currently installed.

• For a plug-in that you need but which is not installed, you will see a red x. Click the name of the plug-in to download the latest version. In some cases, you may need to register for the player or plug-in, and you may need to restart your computer when you finish the download and installation.

• When you finish installing the players or plug-ins your website requires, close the Browser Tune-Up, restart your browser, then return to your product page to login and begin using the product.

• Note: To view the Pearson eText, you will need Flash version 11.2 or higher.

MyNorthstarLab, MyLanguageLeaderLab, or MyAcademicConnectionsLab

You will also need:

IMPORTANT JAVA ALERT: Make sure you have the correct version of Java installed before running the Record Tool Setup Wizard.

Experiencing problems with the BlackBoard Voice Recording Wizard?

• Note for Mac Users: The Chrome Browser for Macs is not compatible with the BlackBoard Voice Recording tool. To complete BlackBoard Voice Recording activities on a Mac, use either Firefox or Safari. This does not affect PC Chrome users.

• For all other issues, view the Troubleshooting Guide.

We have recently discovered a compatibility issue with running the LDOCE 5 on Mac computers with Flash Player 10.3 installed.  We are please to announce the development of a patch to resolve this issue.

Please click here for instrutions on how to download and install the patch.