Visit our new Training and Support Centre for:

• News and Updates
• Getting Started Materials
• Training Videos
• Downloads
• Frequently Asked Questions
• Dedicated Technical Support and Live Chat
• and more...

Visit www.MyEnglishLabHelp.com

Ensure you have the right browser and plug-ins to enjoy full functionality of MyEnglishLab and other online products.

The Browser Tune-Up utility will tell you whether or not media players and plug-in programs are present on your computer and, when they are present, whether they are up to date.

• Click this Browser Tune-Up link to open and work with the Browser Tune-Up.
• In the list of plug-in programs in the center of the Browser Tune-up window, a green check will appear for plug-ins that are currently installed.

• For a plug-in that you need but which is not installed, you will see a red x. Click the name of the plug-in to download the latest version. In some cases, you may need to register for the player or plug-in, and you may need to restart your computer when you finish the download and installation.

• When you finish installing the players or plug-ins your website requires, close the Browser Tune-Up, restart your browser, then return to your product page to login and begin using the product.

• Note: To view the Pearson eText, you will need Flash version 11.2 or higher.

MyNorthstarLab, MyLanguageLeaderLab, or MyAcademicConnectionsLab

You will also need:

IMPORTANT JAVA ALERT: Make sure you have the correct version of Java installed before running the Record Tool Setup Wizard.

Experiencing problems with the BlackBoard Voice Recording Wizard?

• Note for Mac Users: The Chrome Browser for Macs is not compatible with the BlackBoard Voice Recording tool. To complete BlackBoard Voice Recording activities on a Mac, use either Firefox or Safari. This does not affect PC Chrome users.

• For all other issues, view the Troubleshooting Guide.

We have recently discovered a compatibility issue with running the LDOCE 5 on Mac computers with Flash Player 10.3 installed.  We are please to announce the development of a patch to resolve this issue.

Please click here for instrutions on how to download and install the patch.