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Knowledgebase: Online Products
MyLab: Recommended Internet Explorer Settings
Posted by Lester Holmes (US) on 04 January 2010 10:06 PM
Product(s): General
ISBN: --
Category: Online products
User Type: General
Item: What are the recommended Internet Explorer settings when using MyLab?

Contents

Trusted Sites and Protected Mode
Pop-up Blockers
Cookies
Manage Add-ons
Content Advisor
Security Software, Anti-Virus Tools, and Firewalls


Trusted Sites and Protected Mode

  1. Open Internet Explorer and click Tools > Internet Options > Security tab.
  2. On the Security tab, click the Trusted Sites icon.
  3. If you are using Windows Vista or Windows 7, uncheck the "Enable Protected Mode" box.
  4. Click the Sites button.
  5. Uncheck the box that says "Require server verification..."
  6. Where it says Add this Web site to the zone, enter the following addresses (including the * symbol), clicking Add after each one:
    *.pearsoned.com
    *.pearsoncmg.com
    *.myitlab.com
  7. After allowing those three sites, click Close.
  8. Under "Security Level for this Zone", move the slider to Medium-Low or Low.
  9. Click OK.

Note: When navigating to a site in your Trusted sites zone, you will receive a Security Warning. Simply click "Yes" to load the page.

(Return to Contents)

Pop-up Blockers

  1. Open Internet Explorer and click Tools > Pop-up Blocker > Pop-up Blocker Settings, which will open the Pop-up Blocker Settings window
  2. Where it says Address of website to allow, enter the following addresses (including the * symbol) clicking the Add button after each one:
    *.pearsoned.com
    *.pearsoncmg.com
    *.myitlab.com
  3. After adding those three sites to the Allowed sites list, click Close
  4. Click View > Toolbars (or Tools > Toolbars)
  5. Uncheck anything in the menu on the right other than Menu Bar

Note: Many toolbars (including Yahoo and Google) use pop-up blockers, which is why they may need to be disabled while you are using myitlab. The menu will close after each item you choose, so you will have to go back to View > Toolbars each time.

(Return to Contents)

Cookies

  1. Open Internet Explorer and go to Tools > Internet Options, then click on the Privacy tab
  2. Click the Advanced button, which will open the Advanced Privacy Settings window
  3. Place a check in the box for Override automatic cookie handling
  4. Place a check in the box for Always allow session cookies
  5. Set First-party Cookies to Accept (no change to Third-party cookies is needed)
  6. Click OK, then OK again

(Return to Contents)

Manage Add-ons

Internet Explorer's Add-on Management feature lets you view, enable, and disable the list of add-ons which can be loaded by Internet Explorer. Please make sure that anything related to Java is enable in the add-on tool. To view or modify the add-ons on your computer by launching Manage Add-ons:
  1. In Internet Explorer, click the Tools button, and then click Manage Add-ons.
    Under Show, click All add-ons.
  2. To disable an add-on, click it, and then click Disable.
  3. To enable an add-on, click it, and then click Enable.
  4. Click Close.

(Return to Contents)

Content Advisor

  1. Open Internet Explorer and go to Tools > Internet Options, then click on the Content tab
  2. If the button for Content Advisor says Enable, no change is needed

If the content advisor shows a Disable button, then it may cause errors when you use myitlab. You may either disable the Content Advisor, or follow the instructions below to allow the sites used by your course to bypass the Content Advisor.

  1. Open Internet Explorer and go to Tools > Internet Options, then click on the Content tab
  2. Click the Settings button, then click the Approved Sites tab
  3. Where it says Allow this website, enter each of the following sites (including the * symbol), clicking Always after each one:
    *.pearsoned.com
    *.pearsoncmg.com
    *.myitlab.com
  4. After those three sites have been added to the list of approved sites, click OK, then OK again

Note: The Content Advisor may be password protected. If this is the case, please ask the person who enabled the Content Advisor on the computer you are using for assistance. If you or the person who set it has forgotten that password, please visit http://support.microsoft.com/kb/155609 for assistance.

(Return to Contents)

Security Software, Anti-Virus Tools, and Firewalls

Some security programs and firewalls are so restrictive that they may block multimedia content in myitlab. If your firewall or security program has the equivalent to a trusted sites list, you may be able to leave your security on if you add the following sites and IP address to that list:

*.pearsoned.com
*.pearsoncmg.com

209.202.161.240

Please contact the technical support department for your security program if you need help with this step, or temporarily disable your computer's security while using myitlab.

(Return to Contents)

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