Our products web site uses your browser cache to store application-related JavaScript files, which support specific application functionality. Occasionally, after an application update you may experience usability issues because the files stored in your browser's cache are out of date. Therefore, we recommend that if your course begins to show unexpected behavior you should clear your browser's cache to see if that resolves the issue before you contact Customer Technical Support.  After you have cleared your browser's cache, log back into the web site and try accessing your activities again.

Please follow the below steps to clear your browser’s cache:

Internet Explorer 6

1. Open Internet Explorer.

2. From the Tools menu and then select Internet Options. The Internet Options box should open to the “General” tab.

3. On the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache.

Internet Explorer 7 or 8

1. Open Internet Explorer.

2. Click the Tools menu and then select Internet Options. The Internet Options box should open to the General tab.

3. Under “Browsing history”, click Delete.

4. Make sure "Temporary Internet Files" is checked and then click Delete.

5. Click Close, and then click OK to exit.

Firefox 3

1. Open Firefox browser.

2. In Firefox, click the Tools menu and then select Clear Recent History.

3. Make sure Cache is checked, and then click Clear Now.

Safari

1. Open Safari browser.

2. From the Safari menu, select Empty Cache... .

3. When prompted, click Empty to confirm that you want to empty the cache.