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Apr
12

Compatibility issues with Java 6 Update 19

We have recently discovered a compatibility issue with the latest version of Java 6 Update 19 or Update 20. This is affecting all drag-n-drop activities. These versions of Java are currently not yet fully supported by the MyLabs system. If you have installed Java version Java 6 Update 19 or Update 20 and experiencing issues, please follow the below steps to resolve the issues.

Step 1: Uninstall Java 6 Update 19 or 20

  1. Click on Start >> Control Panel >> and open Add/Remove programs.
  2. Find Java (TM) 6 Update 19 or 20 on the list and then click on the Remove button. Follow the on-screen instructions to uninstall Java.
  3. Restart your computer after uninstalling Java.

Step 2: Install the supported version of Java 6 Update 21

  1. Click Here to download the latest version of Java 6 update 21. This version of Java is currently supported.
  2. Once the download completes, run the executable file and follow the on-screen instructions to install Java 6 Update 21.
  3. Restart your computer after the installation.
  4. The MyLabs drag-n-drop activities should now work fine. 

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